VoIP Business Phone Services – Should Your Company Switch?

Just the other day I sat with a business to discuss VoIP business phone services and right in front of them was a proposal from the local phone company to purchase a new (legacy technology) phone system.  I shook my head and proceeded to educate the client on how his business could be better with a cloud-based platform.  After that meeting I knew I had to help inform more businesses and my first blog was born.

Many businesses today agree that the cloud can be a powerful and reliable platform for many of their office applications but for various reasons some businesses are still resistant to make the jump to the cloud for their business phones and communications.   With 700,000 landlines being cancelled every month, traditional phone service is slowly becoming obsolete.   The trend is irrefutable, so whether it is not knowing where to begin, the fear of the unknown or not knowing all the benefits of the cloud, many companies continue to spend substantial amounts on purchasing and maintaining legacy phone systems.

Voice over IP (VoIP business phone services) solutions are over 20 years old and have come a long way since their inception.  The popularity and flexibility of VoIP has been a driving factor in the constant improvement of the technology and the evolution to Unified Communications (UCaaS).    VoIP solutions have become more than just voice, evolving into a reliable unified platform (Unified Communications -UCaas) where all your business communications including voice, fax, SMS, video & audio conferencing and more are all on one platform.    When you add team collaboration & messaging, file sharing and the ability to integrate with business applications like Office 365, Google, Salesforce and other cloud-based CRMs on one platform the benefits of migrating your business communications to cloud become huge!

Here are some five benefits of using VoIP business phone services and Unified communication technologies:

1. Cost Effective

Unlike premise-based solutions, there are no upfront capital investments (or CAPEX).  VoIP and UCaaS are operational expenses (OPEX) that can ultimately reduce other inefficient operational expenditures.  Per-user models are usually more cost-effective and allow billing to be streamlined across all locations.  This reduces dependency on admin staff to sort out billing complexities.

2. Mobility

One of the most attractive benefits is maximum mobility.  The modern workforce has spoken: they require the option of mobility to make their highest level of contribution.  The Cloud allows your employees a seamless way to communicate whether they are on the road, at the office or working from home.  Businesses profit from this as well.  Travel time often leads to downtime and loss of productivity, with UCaaS your business can maximize mobility, efficiency and productivity.

3. Scalability

With traditional premise-based phone systems to add, move and change components can be costly and complicated.  With UCaaS these procedures are easy and cost effective.  These platforms also allow you to stay on the cutting edge of new technology and update on all new applications.

4. Collaboration

Collaboration is the bread and butter of any effective business.  With a modern workforce being mobile, this can be a challenge.  UCaaS can make employees more accessible than ever via video and audio conferencing, desktop sharing, team messaging and more.  Also, industry leading collaboration tools make a business a magnet for top talent.

5. Customer Experience

UCaaS and VoIP business phone services can revolutionize how you communicate with your customers.  Nowadays consumers want businesses to respond to them within 24 hours and prefer a text rather than a call or email.  UCaas can help provide that vehicle allowing you to communicate quickly, efficiently and via multiple communication platforms.

These are just a few of the reason your business should consider a VoIP/UCaaS migration sooner than later.  As a trusted technology adviser with 50+ vetted partners, we can help you with this process. Simply contact us today to learn more.