We understand that not all businesses have the time or the technical expertise to make a smooth transition to a new Communications platform. No worries we take away that stress with Traverse Advantage. Traverse Advantage is our white glove service that leverages our years of experience with RingCentral deployments, our proven processes to make your transition and user adoption go as smooth as possible. As your dedicated RingCentral experts, we ensure your team has access to all of RingCentral features, so you maximize your RingCentral ROI. We are the Experts, so you don’t have to be providing:

• Exceptional Design
• Experience with hundreds of installs we have seen it all.
• Professional onboarding and Implementation
• Dedicated Support now and beyond.

Our design services begin with addressing your productivity and customer service goals upfront. Regardless of the complexity or size of your operations, our years of expertise help tailor the right approach for your team. With The Traverse Advantage a dedicated architect will design a custom plan to ensure business continuity, mapping workflows, call flows and more.

Get up and running quickly with our team of experts. We work with you to deliver RingCentral MVP and Contact Center implementation services tailored to your business needs. Traverse Advantage was designed to enhance the experience of migrating to a new communications platform. As your trusted partner it is our job to customize your implementation to your needs and exceed your expectations.

• Flexible deployment strategy to meet your specific environment.
• Professionally recorded messages using our AI program.
• Portal build-out of account, users, device assignments, call flow design and preferences
• Dedicated Project Manager and support
• Management of Number Porting Request
• Expert Level Training

With your RingCentral platform you have a trusted partner in Traverse that is focused on providing fanatical support for the life of your account. Our team is certified and trained by RingCentral giving you direct access to top-tier technicians. We understand RingCentral’s idiosyncrasies, processes, programing and have an immediate line to their highest level of support if needed. We pride ourselves on being on a first name basis with your team with easy access, giving you peace of mind when it comes to your communications.

• 24/7 365 RingCentral Support Escalation
• Monitoring of RingCentral Phone System performance
• Access to top tier Network Engineers
• Certified RingCentral Technicians
• Live support reps answer calls within 30 seconds
• Professionally recorded messages: Changing your hours of operation, new holiday greetings or a new employee etc.
• Bonus: You never have to call RingCentral again.